Handling the callbacks your dialer campaigns create
Every dialer campaign creates callbacks from missed calls and abandoned-call messages. How to answer them: browser ringing, forwarding, a teammate, or an AI receptionist.
·2 min read
Published by Text2Sale · Updated . Product questions or corrections: support@text2sale.com.
When you dial hundreds of people, many see a missed call and ring back, often while you are in the middle of another conversation. Those callbacks are warm: the person chose to call you. Letting them hit an unanswered line wastes the best leads your campaign produced.
Ring your browser
When you have the Calling page open and are not on another call, inbound calls to your business numbers can ring your browser phone, showing the caller's number so you can answer.
Forward to your cell
Call forwarding sends incoming calls to your cell when you are away from the computer. The forwarded call shows your business number, so you know it is a work call.
Overflow to a teammate
If you are busy on the dialer and have call sharing on, an incoming call can ring a teammate's browser phone instead. If they do not answer within 20 seconds, the next option takes over.
Let the AI receptionist answer
An AI receptionist answers in your business's name, finds out what the caller needs, and can transfer to you or take a message. It costs $0.18 per minute and can run all day or only after hours.
- ✓Browser ringing when you are free
- ✓Forwarding to your cell when you are away
- ✓A teammate when you are busy dialing
- ✓An AI receptionist as the safety net
Key takeaways
- →Callbacks from dialer campaigns are warm leads; answer them.
- →Ring your browser, forward to your cell, or overflow to a teammate.
- →An AI receptionist catches calls nobody else can take.
- →Make the abandoned-call callback number one that gets answered.
Put this into practice with Text2Sale
Import leads, create follow-up campaigns, organize replies, and connect texting, calling, and appointments in one workspace.
Frequently asked questions
Which number do people call back?
The business number the dialer called them from, which is also the number read out in the abandoned-call message.
Can a missed callback get a text?
Yes. A quick text after a missed call is one of the cheapest ways to recover it.