Topic
Calling
Guides to business calling from a browser: dialers, caller ID reputation, transfers, inbound callbacks, audio setup and AI phone answering.
Calling and texting work best together, on the same contact record and the same business numbers. These articles cover the practical side of calling: keeping your numbers from being labeled spam, moving calls to your cell or a teammate, making sure callbacks get answered, and fixing audio problems before they cost you a lead.
8 guides in this topic
Microphone and headset setup for a browser dialer
If leads say hello and hear nothing, the problem is almost always on your side. Here is the checklist.
·2 min readRead →
Handling the callbacks your dialer campaigns create
Dialing hundreds of people means many will call you back. Here is how to make sure someone answers.
·2 min readRead →
Transferring a live dialer call to your cell phone
When a call is going well and you need to move, transfer it to your cell. Here is how it works.
·2 min readRead →
Caller ID for dialers: how to avoid 'Spam Likely' labels
If your calls show as Spam Likely, fewer people answer. Here is how carriers decide and what you can do about it.
·3 min readRead →
Answering machine detection: how dialers skip voicemail
AMD is how a dialer keeps voicemail greetings away from your headset. Here is how it works and where it falls short.
·3 min readRead →
What is a predictive dialer and how does it work?
A predictive dialer calls several leads at once and puts the first live answer through to you. Here is how it works and when it makes sense.
·3 min readRead →
How to call leads back-to-back without losing context
The goal of a power dialer is not just more calls. It is less dead time and a clean next action after every attempt.
·6 min readRead →
Why sales teams choose an SMS CRM with a built-in dialer
Texting starts conversations; calling often finishes them. A combined workspace makes the transition faster and easier to measure.
·6 min readRead →