Topic
Operations
10 guides on operations — written for teams that text customers every day and need it to work.
How to reduce patient no-shows
No-show rates are a systems problem, not a patient problem. Here is the fix, in order of impact.
·6 min readRead →
Cut front desk call volume with two-way texting
Most front desk calls are four questions asked over and over. Texting answers them without anyone picking up.
·6 min readRead →
Service department texting: fewer calls, more approvals
Customers do not want to call for a status update. Texting the update instead is the cheapest CSI improvement a service drive can make.
·6 min readRead →
The dealership BDC texting playbook
A BDC without a texting standard is just a phone room. Here is how the good ones are structured.
·7 min readRead →
New patient intake by text: getting the first visit right
Paperwork completed in the waiting room is the slowest possible way to start a relationship. Send it ahead by text instead.
·5 min readRead →
Law firm client intake by text
Legal inquiries go to several firms at once. The first substantive response usually gets the consultation.
·6 min readRead →
Tenant texting for property managers
Rent reminders, maintenance windows, and renewals are three things tenants ignore by email and answer by text.
·6 min readRead →
Texting for veterinary practices
Vaccine recalls, refill reminders, and surgery updates are three texts that pay for a clinic's entire messaging setup.
·6 min readRead →
Two-way texting for customer service
Customers would rather text you than call. Here is how to handle that without messages disappearing into someone's personal phone.
·6 min readRead →
Seven SMS automation workflows worth turning on first
Automation is not about sending more texts. It is about the handful of messages that should never depend on someone remembering.
·7 min readRead →