Topic
Compliance
9 guides on compliance — written for teams that text customers every day and need it to work.
HIPAA and texting patients: what practices need to know
Texting patients is allowed. Texting them the wrong details, through the wrong vendor, is where practices get into trouble.
·7 min readRead →
How to build an SMS opt-in list without risking compliance
Growing a text list is easy. Growing one that holds up if anyone ever asks for proof of consent is the part most businesses skip.
·6 min readRead →
Toll-free verification for business texting, explained
Unverified toll-free traffic gets blocked outright. Here is exactly what the verification form wants and how to pass it the first time.
·6 min readRead →
Why are my business texts not delivering?
Messages that show as sent but never arrive are almost always carrier filtering. Here is how to diagnose which of the nine causes is yours.
·7 min readRead →
TCPA compliance for texting leads: what agents need to know
Texting leads is a goldmine — and a liability if you skip the rules. Here is a practical, non-lawyer guide to staying on the right side of TCPA.
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Quiet hours: when can you legally send business texts?
The federal window is 8am to 9pm in the recipient's time zone. Several states are stricter, and time zones are where businesses slip up.
·6 min readRead →
10DLC registration for agents: a plain-English guide
If your business texts are getting filtered or undelivered, 10DLC is almost always why. Here is what it is and how to register, in plain English.
·7 min readRead →
How to Reduce SMS Opt-Outs and Lower Your Unsubscribe Rate
A high opt-out rate quietly kills your texting program. Here is how to lower unsubscribes with better consent, timing, and message relevance.
·6 min readRead →
A2P 10DLC Brand Vetting Explained: Verified vs Vetted Brands
Brand vetting decides how much your business can text and how reliably it lands. Here is what verified versus vetted really means for your throughput.
·7 min readRead →