Topic
Medical practice
Texting guides for medical practices: appointment reminders, recalls, intake, and patient communication that respects privacy rules.
Reminder texts reduce no-shows, and patients generally prefer them to phone calls. Healthcare texting also has to account for HIPAA and patient privacy. These articles cover what practices commonly text, what to keep out of a text message, and how to set up reminders patients appreciate.
8 guides in this topic
Using texts to keep patients on their care plan
Patients do not quit care plans when they feel worse. They quit when they start feeling better.
·5 min readRead →
New patient intake by text: getting the first visit right
Paperwork completed in the waiting room is the slowest possible way to start a relationship. Send it ahead by text instead.
·5 min readRead →
How to get patient reviews by text
Reviews are how new patients find you. Asking by text within a day of the visit is what actually gets them written.
·5 min readRead →
Cut front desk call volume with two-way texting
Most front desk calls are four questions asked over and over. Texting answers them without anyone picking up.
·6 min readRead →
Patient recall campaigns by text: filling next quarter's schedule
Most practices have hundreds of patients overdue for care sitting in the system. Recall texting is how you reach them.
·6 min readRead →
How to reduce patient no-shows
No-show rates are a systems problem, not a patient problem. Here is the fix, in order of impact.
·6 min readRead →
HIPAA and texting patients: what practices need to know
Texting patients is allowed. Texting them the wrong details, through the wrong vendor, is where practices get into trouble.
·7 min readRead →
Patient appointment reminder texts for medical practices
A missed slot is revenue a practice can never recover. Two well-timed texts recover most of it.
·6 min readRead →