Topic
Medical practice
8 guides on medical practice — written for teams that text customers every day and need it to work.
Patient appointment reminder texts for medical practices
A missed slot is revenue a practice can never recover. Two well-timed texts recover most of it.
·6 min readRead →
HIPAA and texting patients: what practices need to know
Texting patients is allowed. Texting them the wrong details, through the wrong vendor, is where practices get into trouble.
·7 min readRead →
How to reduce patient no-shows
No-show rates are a systems problem, not a patient problem. Here is the fix, in order of impact.
·6 min readRead →
Patient recall campaigns by text: filling next quarter's schedule
Most practices have hundreds of patients overdue for care sitting in the system. Recall texting is how you reach them.
·6 min readRead →
Cut front desk call volume with two-way texting
Most front desk calls are four questions asked over and over. Texting answers them without anyone picking up.
·6 min readRead →
How to get patient reviews by text
Reviews are how new patients find you. Asking by text within a day of the visit is what actually gets them written.
·5 min readRead →
New patient intake by text: getting the first visit right
Paperwork completed in the waiting room is the slowest possible way to start a relationship. Send it ahead by text instead.
·5 min readRead →
Using texts to keep patients on their care plan
Patients do not quit care plans when they feel worse. They quit when they start feeling better.
·5 min readRead →