Topic
Predictive dialer
Everything about predictive dialing: how it calls several leads at once, how pacing and answering machine detection work, and how to stay under the 3% abandoned-call limit.
A predictive dialer connects you only to calls a person answered, which can multiply talk time on lists where few people pick up. It also brings rules of its own. These articles cover choosing the number of lines, the abandoned-call safe harbor, compliant recorded messages, and using predictive dialing for health insurance and other sales teams.
20 guides in this topic·See the dialer and CRM for health insurance agents →
When your agents spend more time dialing than talking
If most of the phone day is ringing and voicemail, here is the fix.
·4 min readRead →
Training new agents on a predictive dialer
New agents often freeze when the dialer connects them mid-thought. Here is a first-week plan that fixes that.
·2 min readRead →
A predictive dialer for small insurance agencies
You do not need a call center to use a predictive dialer. Here is how small agencies do it.
·2 min readRead →
Dialer vs manual dialing: how much time does it really save?
Manual dialing wastes most of the hour on rings and voicemail. Here is the math on what a dialer gives back.
·2 min readRead →
A predictive dialer compliance checklist
Before you start a dialer campaign, run through this checklist.
·3 min readRead →
Dialer opening scripts: winning the first five seconds
When a dialer connects you, you have about five seconds. Here is how to use them.
·2 min readRead →
Sharing dialer calls across a small team
Two agents on two dialers can still lose calls when one is busy. Call sharing fixes that.
·3 min readRead →
Transferring a live dialer call to your cell phone
When a call is going well and you need to move, transfer it to your cell. Here is how it works.
·2 min readRead →
An open enrollment dialer strategy for health insurance agents
Open enrollment is the busiest season of the year. Here is how to plan your dialing around it.
·2 min readRead →
Calling aged health insurance leads with a dialer
Aged leads answer rarely, which is exactly where a predictive dialer earns its keep. Here is how to work them.
·2 min readRead →
Dialer metrics that matter: contact rate, talk time and abandon rate
A dialer generates a lot of numbers. Here are the handful that tell you whether a session is working.
·2 min readRead →
What does it cost to call 1,000 leads with a dialer?
Per-minute pricing makes dialer costs predictable once you know your answer rate. Here is the math for 1,000 leads.
·3 min readRead →
Setting up a browser-based predictive dialer
A headset, a browser and a lead list are enough to start predictive dialing. Here is the setup, step by step.
·3 min readRead →
How many lines should a predictive dialer dial at once?
More lines means more conversations, until it means more abandoned calls. Here is how to pick the right number.
·3 min readRead →
A predictive dialer for health insurance agents
Health insurance agents live on the phone. Here is how a predictive dialer fits the way they work leads.
·3 min readRead →
Answering machine detection: how dialers skip voicemail
AMD is how a dialer keeps voicemail greetings away from your headset. Here is how it works and where it falls short.
·3 min readRead →
The 3% abandoned call rule for predictive dialers, explained
Predictive dialers can abandon calls, and the law caps how often. Here is the 3% rule in plain language.
·3 min readRead →
How predictive dialer pacing works
Pacing is the brain of a predictive dialer. Here is how it uses your list's answer rate to decide how many lines to dial.
·3 min readRead →
Predictive vs power vs preview dialer: which one should you use?
Predictive, power and preview dialers all save time, but in different ways. Here is how they compare and how to pick the right mode.
·3 min readRead →
What is a predictive dialer and how does it work?
A predictive dialer calls several leads at once and puts the first live answer through to you. Here is how it works and when it makes sense.
·3 min readRead →