When leads say 'just send me info': how to respond
'Send me some information' often ends a conversation politely. Here is how to respond so the conversation continues and the information actually leads somewhere.
·4 min read
Published by Text2Sale · Updated . Product questions or corrections: support@text2sale.com.
'Can you just send me some information?' is one of the most common lines in sales. Sometimes it is sincere. Often it is the most polite way to end a call or text conversation without saying no. Either way, if you respond by emailing a brochure and waiting, the conversation usually ends there.
The goal is not to argue with the request. It is to honor it in a way that keeps the conversation going.
The problem: information without a next step
When you send a generic packet of information, you hand the lead a task: read this and decide. Most people never do. The packet sits in an inbox, the lead does not reply and your follow-up feels awkward because you are now checking whether they read something they never planned to read.
Generic information also misses the point. The lead does not need everything you offer. They need the one or two things relevant to their situation, and you do not know what those are yet.
What 'send me info' usually means
Your response should work for all four.
- ✓They are busy right now and want to end the call
- ✓They are not sure they are interested and do not want to say no
- ✓They want something in writing to compare
- ✓They genuinely need details before they can decide
The fix: agree, narrow and schedule
First, agree. 'Absolutely, I can send that.' Arguing or pushing only confirms their desire to leave.
Second, narrow. Ask one or two quick questions so you send what matters: 'So I send the right thing, is this mainly for you or the whole family? And is monthly cost or coverage the bigger priority?' Those questions also restart the conversation, and many leads answer more than you asked.
Third, schedule the next step. 'I will text it over now. Would tomorrow at 5 or Thursday at noon be a good time for a quick call to answer questions?' If they decline a call, offer to check in by text instead. Either way, there is a clear next touch.
Then send the information by text, not just email, with a short personal note. A concise summary or two or three key points in the text itself is more likely to be read than an attachment.
The follow-up
Follow up at the agreed time with a specific question, not 'did you read it?'. Something like 'Hi Kim, any questions on the two plan options I sent? The second one keeps your current doctor.' A specific question invites a specific answer.
If they go quiet, put them into a gentle follow-up sequence rather than dropping them. Some 'send me info' leads take weeks to decide, and staying in touch without pressure is how you are there when they do.
How Text2Sale helps
With Text2Sale you can send information right from the text conversation, schedule a callback or appointment for the agreed time and put the lead into a follow-up sequence that stops when they reply. Saved templates make it easy to send concise summaries, and AI replies can answer simple follow-up questions when you are busy.
A short script to keep handy
'Absolutely, I will text it over now. So I send the right thing, quick question: is this for you or your whole household? Great. And would tomorrow at 5 or Thursday at noon be better for a five-minute call to go over it?' Practice it until it feels natural and you will turn many polite brush-offs into real conversations.
Key takeaways
- →'Send me info' often ends conversations politely.
- →Agree, then ask a narrowing question.
- →Always schedule the next step before sending.
- →Send short, specific information by text and follow up with a specific question.
Put this into practice with Text2Sale
Import leads, create follow-up campaigns, organize replies, and connect texting, calling, and appointments in one workspace.
Frequently asked questions
What if they refuse to answer any questions?
Send a short, general summary anyway and schedule a text check-in. Some people need space before engaging.
Should I send information by email or text?
Text a short summary and offer to email full details if they want them. The text is far more likely to be read.
How soon should I follow up?
At the time you agreed on, or within one to two days if you did not set one.